THE EXPERIENCE, ON ONE PAGE / OCTOBER 2026
Randy Wagener.
Hospitality operations · Applied AI · Product enablement
San Diego, California · Randy@tsgstb.com · LinkedIn ↗
PROFILEHospitality co-owner and operations leader with 14 years of experience and P&L responsibility across restaurant/bar, coffee and bakery operations. Build AI-assisted workflows, evaluate answers against source records and coordinate implementation with managers and product teams.
Selected AI & workflow work
- Guest-feedback app: built and deployed with ChatGPT and Codex. Defined manager review and duplicate controls, tested exceptions and launched intake; adoption remains unmeasured.
- Toast IQ: checked answers against source records and supplied reproducible operator feedback for product-team investigation, including a natural-language item and reporting-scope study.
- Toast Tables ticketing: coordinated launch readiness, reviewed buyer pricing and tested split-arrival admission. Launched a paid-ticket presale; live-event outcomes remain pending.
- Operating systems: combine sales history and manager notes for staffing; develop a manager-reviewed bakery-ordering pilot. Keep live decisions with managers while data gates remain unresolved.
Professional experience
July 2017 - Present
The Smoking Gun & Spill the Beans
Operations Manager · San Diego, CA
Current co-owner
- Lead P&L, staffing, purchasing, inventory, vendors, service and events across three businesses; bakery production supplies our shop and other Spill the Beans locations.
- Hire and train staff, support managers and coordinate partners, kitchen, bar, floor and coffee teams through procedures, checklists and follow-up.
July 2016 - July 2017
Uptown Tavern
General Manager · San Diego, CA
Progressed from Busser (2012-2014) to Bartender (2014-2016).
- Managed P&L, staffing, purchasing and service; partnered on menus and promotions. Supported LGBTQ+ community organizations, events and fundraisers in Hillcrest.
Earlier career · Joined May 2008
Federal Aviation Administration
Air Traffic Control Specialist
Southern California TRACON, Coast area | Former Certified Professional Controller
- Coordinated aircraft flow, pilot communication and controller handoffs in changing conditions.
August 2004 - May 2008
United States Navy
Air Traffic Controller
- Supported aircraft operations and time-sensitive coordination at NAS North Island. Honorably discharged.
Education
Business Management coursework, Mesa College, San Diego
Air Traffic Control Apprenticeship, United States Navy A School
Tools in my work
Toast POS & Toast IQ · 7shifts · Craftable · ChatGPT & Codex · Google Sheets & Docs · Microsoft Excel, Word & PowerPoint
Experience is in operations, evaluation and AI-assisted building. No model-training or proprietary product-development claim.