Randy Wagener
APPLIED AI | PRODUCT OPERATIONS | HOSPITALITY LEADERSHIP
San Diego, CA | Randy@tsgstb.com
https://www.linkedin.com/in/randy-wagener-58b7a9330/
https://www.randywagener.com/

PROFILE
Hospitality co-owner and operations leader with 14 years of experience and P&L responsibility across restaurant/bar, coffee and bakery operations. Build AI-assisted workflows, evaluate answers against source records and coordinate implementation with managers and product teams.

SELECTED AI AND WORKFLOW WORK
- Guest-feedback app: built and deployed with ChatGPT and Codex. Defined manager review and duplicate controls, tested exceptions and launched intake; adoption remains unmeasured.
- Toast IQ: checked answers against source records and supplied reproducible operator feedback for product-team investigation, including a natural-language item and reporting-scope study.
- Toast Tables ticketing: coordinated launch readiness, reviewed buyer pricing and tested split-arrival admission. Launched a paid-ticket presale; live-event outcomes remain pending.
- Operating systems: combine sales history and manager notes for staffing; develop a manager-reviewed bakery-ordering pilot. Keep live decisions with managers while data gates remain unresolved.

PROFESSIONAL EXPERIENCE
The Smoking Gun & Spill the Beans
Operations Manager | July 2017 - Present
Current co-owner
- Lead P&L, staffing, purchasing, inventory, vendors, service and events across three businesses; bakery production supplies our shop and other Spill the Beans locations.
- Hire and train staff, support managers and coordinate partners, kitchen, bar, floor and coffee teams through procedures, checklists and follow-up.

Uptown Tavern
General Manager | July 2016 - July 2017
Progressed from Busser (2012-2014) to Bartender (2014-2016).
- Managed P&L, staffing, purchasing and service; partnered on menus and promotions. Supported LGBTQ+ community organizations, events and fundraisers in Hillcrest.

Federal Aviation Administration
Air Traffic Control Specialist | Earlier career | Joined May 2008
Southern California TRACON, Coast area | Former Certified Professional Controller
- Coordinated aircraft flow, pilot communication and controller handoffs in changing conditions.

United States Navy
Air Traffic Controller | August 2004 - May 2008
- Supported aircraft operations and time-sensitive coordination at NAS North Island. Honorably discharged.

EDUCATION
Business Management coursework, Mesa College, San Diego
Air Traffic Control Apprenticeship, United States Navy A School

TOOLS
Toast POS & Toast IQ | 7shifts | Craftable | ChatGPT & Codex | Google Sheets & Docs | Microsoft Excel, Word & PowerPoint